CUSTOMER CASE
WHEN TIME IS OF THE ESSENCE FOR OTICON
BACKGROUND
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Oticon develops and manufactures hearing aids for both adults and children and supports all types of hearing loss. The company was founded in 1904 by Hans Demant, who wanted to help his wife, Camilla, live a better life, unhindered by her hearing loss. Hans helped Camilla with one of the world’s first electronic hearing aids.
Oticon’s vision is to create a world where hearing loss no longer poses a limitation. A world where hearing aids are an accessible and natural part of everyday life. The goal is to help people understand the full potential of the technology while at the same time avoiding the negative health consequences that untreated hearing loss can lead to.
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When agreements are not honoured
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CHALLENGE
Oticon sets the bar high when it comes to pushing the boundaries of technology to improve the lives of people with hearing loss. In order for the hearing aids and accessories to remain industry-leading, it is crucial that all equipment is thoroughly tested. The requirements for product development and manufacture are therefore equally high.
“It is quite crucial that test campaigns run according to the schedule for agreed product launches,” says Stefan S. Jensen, Chip Validation Engineer.
“Our previous supplier manufactured test equipment for us but did not live up to our expectations when it came to price and delivery. This led to a personal recommendation from a colleague who had previously worked with CB Svendsen,” Jensen explains.
SOLUTION
“Time is of the essence for my work, to ensure processes do not stop or delay the entire product launch plan. It is therefore important that the suppliers we work with are reliable. We emphasise that the recommended retail price and delivery are complied with from the start. The collaboration with CB Svendsen has lived up to our expectations for the last 3 to 4 years,” Jensen concludes.
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Wide range of test equipment for use in production
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Production of 200 units annually
Our customers – their stories…
