CUSTOMER CASE
CTR – THE TRANSMISSION COMPANY
BACKGROUND
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CTR (Centralkommunernes Transmissionsselskab I/S) is a transmission company jointly owned by five municipalities: Frederiksberg, Copenhagen, Gentofte, Gladsaxe, and Tårnby. The company plays a crucial role in purchasing heat from producers, transporting it through an extensive pipeline system, and supplying it to a select group of large-scale customers. Annually, CTR handles heat supplies valued between 2.5 and 3 billion DKK, requiring highly reliable systems for measurement and billing.
Established in 1984, CTR initially relied on manual remote metering —a labor-intensive process prone to human error. About 15 years ago, the company set out to explore smarter solutions to improve accuracy and efficiency. The goal? A fully automated system to streamline remote metering and enable faster, more precise billing. This search led to the adoption of remote metering technology.
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From slow to swift billing: a game changer
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CTR embraced remote metering technology developed by CB Svendsen. Every meter was upgraded to support the modern M-BUS protocol, allowing for rapid remote data collection. CB Svendsen’s remotemeters (FA) with integrated data loggers were installed across all meters owned by CTR. These devices ensure continuous data transmission to CTR’s central system.
The process has now been simplified to the point where, as IT Manager Per Hærvig explains, “I press a button on the first day of the month, and since everything works as it should, we’re able to send invoices to our customers the same day.” This streamlined efficiency has been pivotal in managing CTR’s multibillion operations.
Thanks to CB Svendsen’s technology, CTR transitioned from manual readings to a fully automated remote metering system. This transformation has significantly enhanced both speed and accuracy. The system operates so reliably that issues are rare, and when they do arise, they can be easily traced to specific meters, the network, or the software.
CB Svendsen’s flexible solutions enable seamless integration with various meter types and protocols, ensuring a smooth collaboration. The system also supports hourly readings, monthly data collection, and even additional information such as error codes, empowering CTR with accurate data for both operational and billing purposes.